Testimonials

I would just like to thank Tony & the service team for the fantastic response to my recent door problem, the doors have been fitted for 6 plus years and are still great. I phoned only in hope they could sort this out for me but to my surprise they sent engineers the same week.
I have never written a letter of commendation before but your service has really impressed me. Thanks again.

Doors became tight when sliding and a service engineer was dispatched and resolved the problem. Our experience from start to finish was excellent & we recommend this company highly.

You recently installed some UltraSlim Doors on our house. They look great, they let in lots of light and they are very easy to use. We love these doors!

Sent: 25 March 2021 19:59
Subject: New order and recommendation

Dear Tony and Paul,

We are still delighted with our doors which you fitted into our new build last year. Everyone who has seen them loves them. Our close friend Nick Archer has placed an order with you, also today I gave your details to my architect David Tilley from North West Design in Kelsall, he wanted to know where I sourced the slide and turn doors from as he has a project he wanted to recommend them to. I am sure he will be in touch soon.

From: Suzanne Smith
Sent: 04 March 2021 01:42
To: Sunseeker Doors
Subject: Re: service

Many Many Thanks for your response for our plea of service from you. The engineers were very good and very efficient.

Sent: 20 February 2021 04:43
To: Sunseeker Doors

Hi Paul

Thanks for the supply & fitting of the doors, I am very pleased with them they look really good and the fitters were also very good and helpful, I will have no hesitation in recommending you to any of my customers.

We’ve had our doors fitted for a number of years and until recently they’ve been great. Unfortunately the mechanism has gone wrong and we’re unable to open the doors fully but we are able to shut them, thankfully it’s that way around.
We’ve been trying to arrange an engineer visit for some while now, which regretfully is proving a little difficult. Times are very difficult at the moment but as a customer what you need to know is if there’s a problem the company will help you, its only then that you know how good a company is! We’re so glad to be able to shut the doors, imagine if they’d been stuck in the open position, especially over the winter we’ve had!
So it is with regret that whilst the product is great, the after sales service isn’t quite as we would have expected and liked.
We’re also hoping to get replacement parts, as the edging strip has “yellowed from the sun” over the years. We asked about this back in July 2020 and are still waiting.
Just seen an above comment to say someone has had their doors fixed on 24 November 2020, so maybe we’ve been unlucky with our request, although we have been trying to resolve our issue since November too.

*reply* Our sincere apologies. We had a number of difficulties during 2020 but we are back on track and trying hard to keep all our customers happy. Thank you for choosing our doors.

Sent: 11 February 2021 07:51
Subject: Re: installation

Hello all

I’m just writing to say what a fantastic service you have provided from start to finish, especially during these difficult COVID-19 times. Everyone has been so responsive and respectful of the guidelines. The result is that I absolutely love my new patio bi-fold doors, thank you.

Sent: 04 February 2021 15:27
To: Sales at Sunseeker Doors
Subject: Re: Installation

Dear Paul

Your guys arrived at 8.30. They did well as it was pouring with rain. The doors look brilliant.

Thank you for getting them to us earlier. Very much appreciated. Our builder and tiler can get on with the rest of the works.

Sent: 03 February 2021 22:41

Subject: Thank you

Just a quick note to thank you and your team for sorting out our handle on our doors so quickly.

“Looking out through our Sunseeker slide and fold doors from inside our Garden Room. Great window/doors. Very happy with them.“

Sent: 14 January 2021 12:34
To: Sunseeker Doors

Hello Paul

Dave and Robert were here and we can confirm that they successfully and rather masterfully fixed the door.

I would like to add that they were great, swift craftsmen and generally very nice polite people – please accept a 5* review from us for the service!

Many thanks again,

Sent: 26 December 2020 11:32
Subject: Thank you! Blue sun seeker doors!

As promised pictures* of my lovely blue sun seeker doors in situ!

…

I love them!

Warm regards

*added to gallery

Sent: 24 November 2020 17:51
To: Sales at Sunseeker Doors

Hi Paul.

The guys were great today. It was a simple fix and now the doors shut perfectly. They even gave them an oil and made sure they were running perfectly.

Thank you for all your help. I hope that things are a little easier going forward and that you have a good Christmas