Last updated: July 2025
1. Definitions
1.1 “Company”, “we”, “us”, and “our” refers to Sunseeker Doors.
1.2 “Customer”, “you”, and “your” refers to the individual or business placing the order.
1.3 “Goods” refers to any doors, glazing or products supplied by us.
1.4 “Services” refers to any surveying, delivery, installation, or related work carried out by us.
2. Quotations and Orders
2.1 All quotes are provided based on the dimensions and specifications provided by the customer and are indicative only.
2.2 A detailed site survey will be carried out prior to manufacture. We reserve the right to amend the quotation if discrepancies are identified.
2.3 Quotes are valid for 30 days unless otherwise stated.
2.4 Orders are only accepted when confirmed in writing by us.
2.5 Orders for bespoke, made-to-measure products cannot be cancelled once manufacturing has commenced.
3. Survey and Measurements
3.1 A survey will be conducted to confirm all final measurements and specifications.
3.2 A responsible person must be present to sign off the survey. Failure to do so will result in a return visit charge.
3.3 If you are not present, written confirmation of the survey results will be required.
3.4 If dimensions provided by you are incorrect, we accept no liability for associated costs or errors.
3.5 Existing doors must be removed prior to survey if dimensional accuracy is to be guaranteed. Otherwise, you accept the risk of dimensional inaccuracy.
4. Site Requirements
4.1 All installations are assumed to take place at ground floor level unless otherwise agreed.
4.2 Additional lifting or access requirements will incur extra charges.
4.3 You are responsible for arranging suitable parking for our team. Any parking costs or fines will be added to your final invoice.
4.4 You must inform us at the quotation stage if the property is within one mile of the sea. Failure to do so may impact material selection and warranty.
5. Delivery and Installation
5.1 Delivery and installation times are estimates only.
5.2 We shall not be liable for delays caused by factors beyond our control (e.g. adverse weather, strikes, or supply chain disruption).
5.3 All time estimates and lead times are given as estimates only. We are not liable for the effect of any potential delays.
5.4 If you postpone the installation within 48 hours of the agreed date, additional charges may be applied.
5.5 Full payment must be received prior to installation unless otherwise agreed.
5.6 We do not remove extracted doors unless agreed in writing.
5.7 Delivery for all ‘supply only’ jobs are delivered kerbside. It is not the responsibility of us or our delivery drivers to transport the glass from kerbside to location on site.
5.8 Missed deliveries will need to be rescheduled and the customer will be liable to pay a re-delivery charge.
5.9 If an installation requires the removal and disposal of an existing system, the set fee for this is an additional fee of £400.00 plus VAT.
6. Payments and Deposits
6.1 A non-refundable deposit of 30% is required at the point of order.
6.2 Full payment must be received at least 24 hours before installation.
6.3 Late payments may result in delays and attract interest charges at 8% above the Bank of England base rate.
6.4 Title to all goods remains with Sunseeker Doors until payment is made in full.
7. Product Specifications
7.1 Our products are made to your bespoke requirements.
7.2 You must confirm all specifications (e.g. colour, configuration, cill position) in writing no later than 14 days before manufacturing begins.
7.3 Changes requested after this point will incur additional charges.
7.4 We reserve the right to make design improvements at any time. Final product appearance may differ slightly from sample images.
7.5 Door stays, external locks, trickle vents, and non-standard trims are not included unless specified in the contract.
7.6 Standard spacer bars are black. Unless otherwise specified, this is our standard specification.
8. Building Works and Responsibilities
8.1 We assume a square and level aperture is ready for installation.
8.2 Any building works required (e.g. structural preparation, decoration, floor channels) are not included and must be quoted separately.
8.3 We are not responsible for making good any damage to plaster, render, flooring or decoration.
8.4 We will not accept liability for damage arising from existing structural issues.
9. Product Care and Guarantees
9.1 Standard warranty:
- Glass components: 5 years
- System (frame, tracks, mechanisms): 2 years fully comprehensive
9.2 The warranty does not cover:
- Fair wear and tear
- Accidental or deliberate damage
- Improper use or poor maintenance
- Damage caused by third parties
- Debris or obstructions in the tracks
9.3 The guarantee is void if you fail to maintain the product as instructed.
9.4 All warranty claims must be submitted in writing within 7 days of discovering a fault.
9.5 We do not offer an emergency service. Call-outs are scheduled on a first-come, first-served basis.
10. Cancellations and Refunds
10.1 Orders for bespoke products are non-cancellable once manufacturing has begun.
10.2 If you cancel before manufacturing, a partial refund may be offered at our discretion, minus administrative and survey costs.
10.3 If we are forced to cancel your order, we will refund all monies paid in full with no further liability.
10.4 Refunds of deposits for bespoke products are not automatic and will be assessed on a case-by-case basis.
11. Faults and Damage
11.1 You must inspect goods immediately upon delivery or installation and report any visible defects within 48 hours.
11.2 Hidden defects must be reported within 7 days.
11.3 We are not liable for indirect or consequential loss, or damage to surrounding property during installation.
11.4 Structural adjustments, if required, are your responsibility unless agreed in writing.
11.5 We are not liable for costs incurred due to missed deadlines for manufacture or installation.
12. Force Majeure
We are not responsible for delays or non-performance caused by events outside our control, including natural disasters, strikes, pandemics, or supply chain interruptions.
13. Customer Obligations
13.1 You are responsible for obtaining all necessary permissions and third-party approvals (e.g. planning consent, leaseholder approval).
13.2 You must notify us at least 5 days prior to installation of any drop exceeding 10 metres. Additional insurance costs may apply.
13.3 You are responsible for informing us if the property is listed or subject to restrictions.
14. Legal & Liability
14.1 Nothing in these terms affects your statutory rights.
14.2 Our total liability shall not exceed the contract value.
14.3 We exclude liability for:
- Consequential loss
- Loss of profit
- Missed deadlines
- Cosmetic defects outside GGF visual quality standards
14.4 English law governs this contract. All disputes are subject to the exclusive jurisdiction of the English courts.
15. Contact Information
To contact us regarding these Terms & Conditions, please email:
info@sunseekerdoors.co.uk
Registered office address available upon request.