Our Business Terms and Conditions
Our quotes assume that measurements submitted to us by the customer are correct for indicative quotation purposes, Measurements are accepted at point of survey and signed survey sheet in all instances. If differences are apparent as a result of our survey, the company reserves the right to amend our quotation. If customer is unable to attend site at point of survey, we can only accept confirmation of our survey, in writing or by e-mail. When we are engaged to install our product, we will arrange for our surveyor to carry out a survey, to ensure measurements and specifications. Prices are confirmed after survey. We do not expect to vary quoted prices unless, of course, there are significant differences between measurements supplied and actual measurements, as established by our surveyor.
In the event of the customer supplying dimensions and specifications we are not responsible for any mistakes and consequential costs.
We assume all work is to be carried out on a ground floor location, unless otherwise agreed. Any extra charges required to lift our product beyond ground floor are chargeable. It is the client's responsibility to arrange and pay for adequate parking for our vehicles.
When placing an order we require a 30% deposit, and cleared funds to be paid prior to installation (no surcharge for credit cards)The prices quoted include for all works detailed in this quotation and are valid only for the quantities quoted. All quotes are valid for 30 days from the date of the quote.
All quotes given verbally or in writing, do not include any building work what so ever, we assume a perfectly square aperture in which to install our doors. Any extra building work e.g. aperture preparation, decoration, channels in flooring will be quoted in writing separately in writing if the company agrees to undertake the work.
Any detailed instructions as to the installation of our product, e.g. Cill position, door configuration, colour, gasket colour, furniture colour, must be agreed at point of survey or in writing no later than two weeks prior to us commencing manufacture of the product ordered. Any changes will be charged at the appropriate rate.
Title to all or part of our product does not pass until payment is received in full.
We are not responsible for any damage to structure or decoration when extracting a set of doors or windows already in place. Any costs to rectify such damage are outside the scope of our agreement, as are any decorative finishing’s around our installed doors.
We are not responsible for any costs incurred as a result of us being unable to meet a production or installation deadline.
Design improvements are made on a regular basis and so actual product may vary from pictures and/or specifications shown.
In the event of order cancellation a full refund of your deposit is at the discretion of the company.
Always check our estimated delivery times as this is a variable calculation.
Warranty (5 years on all glass components, 2 years fully comprehensive on the balance of the system) on application, conditions apply.
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